Frequently Asked Questions
How Do I Order?
Start with building your order on our site online at dmfurnitureco.com - select your item from the collections and utilize the drop down menu's to select your table options. It is then best to follow up with a rep via the chat, FB page, or text/call (806) 319-5541 to confirm selections, price, options, etc. This removes any confusions or concern by ordering a $2000 table online without chatting with a human!
Order over the phone by calling or texting: (806) 319-5541
I Need Help Deciding
We've got you covered! We are here to help you pick the right style, size, and customization options for you, your family, your space, and your budget. Give us a call at (806) 319-5541, text us, or email us. We're passionate about connecting families around the table, so don't hesitate to reach out.
What Size Table Should I Choose?
Great Question! Check out our Table Size and Seating Tips.
What Are The Different Wood Options?
We offer most of our tables in your choice of pine or one of our premium hardwoods. Learn the difference between hardwoods by clicking visiting our Premium Hardwood Options Page.
Do You Have a Showroom?
At the moment, we do not have a dedicated showroom, but we can arrange an in-person visit to our production area if you would like to take look at work-in-progress pieces or a finished piece.
What Should I Know about D + M Custom Furniture before Ordering?
D + M Custom Furniture is a garage started, locally owned furniture company that loves connecting families around the table. D + M custom tables and furniture and hand-built at our local shop in Lubbock, Texas. We also offer a collection of furniture that we source responsibly and hand-finish onsite.
You should also check out our cosmetic standard here.
Tell Me About Your Lacquer Finish
Click Here To Learn More About Our Satin Lacquer Finish
Do You Offer Shipping?
Our Shipping Policy
Can You Hold Or Store My Furniture If I'm Not Ready For It?
We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances.
What Payment Options Do I Have?
We have an assortment of payment options for you to choose from.
- Pay In Full Here On The Website.
- Pay A 50% Deposit + 50% Upon Completion Of Your Furniture (Not upon delivery, but upon notification of the completion of the furniture.) This will have to happen over the phone or by appointment at our showroom location.
- Credit Or Debit Card
- Paypal
- Venmo
- Check
I Have A Really Specific Question About Color, Design, Or Size, How Can I Get In Contact With You?
You can email us at dandmcustomfurniture@gmail.com, call or text us at (806) 319-5541 or message us on our Facebook or Instagram pages.
Do You Have A Warranty?
Yes, we call it our Quality of Craftsmanship Guarantee
Do I Have to Pay Extra To Have My Furniture Stained?
You only pay extra for a few specific stain options or if you choose to distress your furniture or if you want fully stained chairs instead of a paint + stain combo.
How Do I Protect My Furniture and Keep It Looking Great?
How Long Does It Take To Receive My Furniture After I Place My Order?
Our waiting list can range from 4 -10 weeks sometimes it takes a little longer and sometimes a little less. This of course does change a little bit depending on how many orders we already have in line as well as how many pieces you order. All lead times given are PURELY ESTIMATES, sometimes we can get your furniture to you faster, sometimes it takes longer... Our primary goal is to make sure you have a high quality product that you're going to love for years to come.
I Have Already Paid For My Furniture, But No Longer Want Or Need It. Can I Have A Refund?
See our Refund Policy Here.
I Need My Order Next Weekend For A Huge Party, Can I Get It By Then?
Honestly, It just depends. We do offer rush orders for a fee. The fee depends on how soon you need the piece(s), they are usually between $250-$750. Sometimes there is just no way to rush orders, we do try our best to get you what you the piece on time, but sometimes its just not possible.
What If I Get My Table And I Don't Like The Colors?
Every piece we make is made to order. That means you choose the size, style and color. Keep in mind that every piece of wood is different! Every board will stain slightly differently, please understand this before ordering with us.It is not something we have control over.
Can I Make Changes To My Order?
If you want to make changes to your order, we must be notified of these changes within 48 after the order is placed. Otherwise there is a chance we have already begun on your items and it is a waste of material and labor to do something different. We will not grant requests made to an order after the 48 hour mark.